JOB DESCRIPTION TITLE: BRANCH MANAGER CRITERIA:  LEVEL I  LEVEL II   ANNUAL SALES (In millions)  Less than 5  5 or more   TOTAL EMPLOYEES  Less than 10  10 or more   REPORTS TO: VICE PRESIDENT OF SMALL STORE OPERATIONS VICE PRESIDENT OF LARGE STORE OPERATIONS           * FTE = Full Time Equivalency (Total employee hours divided by 2080 hours.) SUPERVISES: ALL BRANCH PERSONNEL PRINCIPAL FUNCTION: To maximize sales and profitability by managing all aspects of the individual branch operation in accordance with Company policies and procedures including customer service and satisfaction; directing, training, and developing personnel; control of all variable expenses; and satisfying all housekeeping, merchandising, and operating standards. RESPONSIBILITIES: 1. Maximize customer satisfaction with exceptional service and a quality environment. 2. Achieve budgeted sales, gross profit, and expense lines within each department and total store. 3. Select, train, supervise, and evaluate all department supervisors and key personnel to insure their attainment of high individual productivity and achievement of the responsibilities and duties contained in their job descriptions. 4. Maximize market share through analysis of competitions' strengths and weaknesses, merchandise presentation, and community relations. 5. Establish and maintain favorable store/corporate community relations by dealing with customers directly and fairly, representing the store/corporation in positive, results-oriented activities within the community. 6. Insure all Company policies and procedures are followed in all aspects of the operations and insure that all branch personnel understand and comply with all state and federal rules, regulations and laws. 7. Insure maintenance of the plant and equipment to maximize operating efficiency and preserve the security of all Corporate assets. 8. Insure store housekeeping, merchandising and operating standards are maintained to provide a satisfying shopping environment. DUTIES: 1. Maintain personal contact with customers and all employees on the sales floor to insure customer satisfaction. 2. Develop annual operating budgets for sales and expense lines and approve complete operating budget, monitoring performance to achieve budgeted results. 3. Conduct weekly department supervisor meetings to reinforce store standards and procedures. 4. Conduct performance evaluations for all department supervisors and key personnel as scheduled. 5. Conduct weekly store evaluations with department supervisors to determine any action necessary to maintain and elevate store standards, setting goals and objectives to be reviewed during the next store evaluation. 6. Insure regular price checks are completed on competition; analyze and implement any actions necessary to maximize market share. 7. Represent the Company on all local community matters and insure that representation creates goodwill and promotes community economic development. 8. Insure a regular preventative maintenance and sanitation schedule is followed and all safety procedures are implemented to guarantee the comfort and security of both our employees and customers. 9. Additional duties as assigned by supervisors.